Customer service in health care : a grassroots approach to creating a culture of service excellence /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco : Chicago :
Jossey-Bass ; Health Forum,
[2000]
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| Subjects: |
| Physical Description: | xiii, 162 pages : illustrations ; 23 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 1556482698 (pbk.) |