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Managing a veterinary practice /

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Bibliographic Details
Main Author: Jevring-Bäck, Caroline
Format: Book
Language:English
Published: London ; Philadelphia : Saunders, [1996]
Subjects:
Veterinary Medicine.
Practice Management, Medical.
Professional Practice.
United Kingdom.
United States.
Handbook.
Table of Contents:
  • Creating the will for change
  • Business or bust
  • Leadership and management
  • Improving communication in veterinary practice
  • Improving people relations
  • Employing professional and support staff: creating a team
  • Effective staff management: putting leadership skills into action
  • Achieving excellence in client service
  • Preventive health care programmes in veterinary practice
  • Professional retailing in practice
  • Marketing your practice
  • Looking to the future
  • Appendix
  • Setting fees in practice
  • Practice promotional literature
  • Conducting market surveys.