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The veterinary receptionist's handbook /

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Bibliographic Details
Main Author:	McClister, M. T.
Other Authors:	Midgely, Amy
Format:	Book
Language:	English
Published:	Lenexa, Kan. : Veterinary Medicine Pub. Group, [1995]
Subjects:	Receptionists > Training of. Veterinary hospitals. Animal health technicians > Training of. Veterinary Medicine. Office Management. Animal Technicians. Hospitals, Animal > organization & administration.

Table of Contents:

Making a good first impression
Getting organized
General administrative policies
Answering clients' questions
Fee and payment policies
Scheduling appointments
Handling emergencies
Interacting with clients
Your role in marketing
The Importance of diagnostic tests
The Importance of vaccinations
The Importance of internal parasite control
The Importance of external parasite control
Dispensing drugs and supplies
Common surgical procedures
Common medical problems
Commonly asked questions: small animals
Commonly asked questions: horses.