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Hospital administration for veterinary staff /

Bibliographic Details
Main Author: Pettit, Thomas H.
Other Authors: Pratt, Paul W., Colville, Joann, Hillyer, Elizabeth V.
Format: Book
Language:English
Published: Goleta, CA : American Veterinary Publications, [1994]
Subjects:
Hospitals, Animal > organization & administration > United States.
Hospitals, Animal > organization & administration.
Table of Contents:
  • Standard operating procedures
  • Obtaining a history
  • Management of emergencies
  • Scheduling
  • Records
  • Inventory control and ordering
  • Employee supervision
  • Use of computers
  • Client relations
  • Telephone etiquette
  • Client education
  • Grief counseling.