Cover Image

Beyond patient satisfaction : building patient loyalty /

Bibliographic Details
Main Author: MacStravic, Robin E. Scott
Format: Book
Language:English
Published: Ann Arbor, Mich : Health Administration Press, [1991]
Series:Management series (Ann Arbor, Mich.)
Subjects:
Consumer Behavior.
Marketing of Health Services.
Description
Physical Description:x, 279 pages ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0910701709 (alk. paper)