APA (7th ed.) Citation

MacStravic, R. E. S. (1991). Beyond patient satisfaction: Building patient loyalty. Health Administration Press.

Chicago Style (17th ed.) Citation

MacStravic, Robin E. Scott. Beyond Patient Satisfaction: Building Patient Loyalty. Ann Arbor, Mich: Health Administration Press, 1991.

MLA (9th ed.) Citation

MacStravic, Robin E. Scott. Beyond Patient Satisfaction: Building Patient Loyalty. Health Administration Press, 1991.