How Wells Fargo uses AI and natural language processing in chatbots to interact with customers /
Chatbots are having a moment, and banks across the world are utilizing them for everything from basic customer service to assisting internal IT support. But chatbots only skim the AI landscape. Brian Pearce explains how AI helps Wells Fargo use data in a smarter way, from developing custom experienc...
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| Format: | eBook |
| Language: | English |
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O'Reilly Media, Incorporated,
2019.
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| Edition: | 1st edition. |
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| Online Access: | Connect to this electronic resource |
| Summary: | Chatbots are having a moment, and banks across the world are utilizing them for everything from basic customer service to assisting internal IT support. But chatbots only skim the AI landscape. Brian Pearce explains how AI helps Wells Fargo use data in a smarter way, from developing custom experiences to uncovering new insights-with customers and employees at the center of it all. |
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| Item Description: | Videorecording. |
| Physical Description: | 1 online resource (1 video file, approximately 39 min.) |
| Format: | Mode of access: World Wide Web. |