rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: future of service post-COVID-19 pandemic
    part number: Volume 1
    part name: Rapid adoption of digital service technology
  title info:
    title: Rapid adoption of digital service technology
  name:
    name part: Han, Spring H
    role:
      role term: editor.
  name:
    name part: Lee, Jungwoo
    role:
      role term: editor.
  type of resource: text
  origin info:
    place:
      place term: si
    date issued: 2021
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xii, 225 pages : illustrations ; 25 cm.
  abstract: This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.--
  table of contents: How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era: the Case of Centro Cardiologico Monzino --Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective -- How COVID-19 Has Changed the Digital Trajectory for Professional Advisory Firms -- The Lotus in the Mud: A Conceptual Model of Livestream Yoga Service Experience -- Technology ad Innovation to Weather the Storm?-A Case Study of the Role of Technology and Innovation for Startup Survival in Shanghai, China -- Enhancing Transportation Service Experience in Developing Countries: A Post Pandemic Perspective -- Post-pandemic Penury of the Financially Marginalized in India: Coping with the New Normal
  note: Jungwoo Lee, Spring H. Han, editors.
  note: Includes bibliographic references.
  subject:
    topic: Service industries
    topic: Management
  subject:
    topic: Marketing
  classification: HD9980.5 .L445 2021
  classification: 658.3
  related item:
    title info:
      title: ICT and evolution of work
  identifier: 9789813341258
  identifier: 9813341254
  location:
    physical location: pda,print
  record info:
    record content source: YDX
    record creation date: 201017
    record change date: 20250318220501.7
    record identifier: in00004440525
    language of cataloging:
      language term: eng