http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
future of service post-COVID-19 pandemic
Rapid adoption of digital service technology
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.--
How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era: the Case of Centro Cardiologico Monzino --Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective -- How COVID-19 Has Changed the Digital Trajectory for Professional Advisory Firms -- The Lotus in the Mud: A Conceptual Model of Livestream Yoga Service Experience -- Technology ad Innovation to Weather the Storm?-A Case Study of the Role of Technology and Innovation for Startup Survival in Shanghai, China -- Enhancing Transportation Service Experience in Developing Countries: A Post Pandemic Perspective -- Post-pandemic Penury of the Financially Marginalized in India: Coping with the New Normal