http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
changing perspectives - design thinking - value-led design
1 online resource (x, 273 pages) : illustrations
This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes. Features and Benefits Presents an overview of process management, explaining it step by step, and highlighting the role of all stakeholders in the process Introduces a selection of models that have proved useful in practice to discover, create, and implement real-world processes Discusses the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of a company and its customers Except where otherwise noted, this book is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.
Intro -- Preface -- Contents -- 1: Motivation -- 1.1 Business Processes and Business Process Management -- 1.2 View of the World, Structuring and Modeling -- 1.3 Components of a Process Description -- 1.4 Determining Factors for Process Models and Process Instances -- 1.5 Process Metrics -- 1.6 Support Concepts -- 1.7 Digitalization -- 1.8 Process for Creating Processes -- 1.9 Organizational and Technical Implementation -- 1.10 Success Measurement with Performance Indicators -- 1.11 Continuous Improvement -- 1.12 Corporate Governance and Business Process Management -- Reference -- 2: Models
2.1 Model and Reality -- 2.2 Properties of Models -- 2.3 Models of the Social Sciences -- 2.4 Models of Business Administration -- 2.5 Models of Business Informatics -- 2.6 Models in Computer Science -- 2.7 Agent/Actor-Oriented Models -- 2.8 Conclusion: Models for Business Processes -- References -- 3: Modeling Languages -- 3.1 Overview -- 3.2 Flowcharts -- 3.2.1 Notation Elements -- 3.2.2 Examples -- 3.2.3 Classification -- 3.3 Event-Driven Process Chains -- 3.3.1 Notation Elements of EPCs -- 3.3.2 Examples of EPCs -- 3.3.3 Supplementary Notation Elements in eEPCs -- 3.3.4 Example of an eEPC
3.3.5 Discussion -- 3.4 UML Activity Diagrams -- 3.4.1 Notation Elements -- 3.4.2 Examples -- 3.4.3 Classification -- 3.5 BPMN -- 3.5.1 Notation Elements for Modeling Process Flows -- 3.5.2 Examples for Modeling Process Flows -- 3.5.3 Notation Elements for Controlling Sequence Flow with Events -- Start Events -- End Events -- Intermediate Events and the Event-Based Gateway -- 3.5.4 Notation Elements for Modeling Communication -- 3.5.5 Examples for Modeling Communication-Oriented Processes -- 3.5.6 Notation Elements for Modeling Complex Business Situations -- Variants of Activity Modeling
Subprocesses -- Types of Tasks -- Execution Behavior of Tasks -- Event Types -- The Link Event -- Use of Signals -- Handling of Exceptions and Interruptions -- Example: Non-interrupting Timer Events -- Different Ways of Terminating Processes -- The Terminate Event -- The Error Event and the Escalation Event -- Transactions -- Event-Triggered Subprocesses -- 3.5.7 Choreography Diagrams -- 3.5.8 Classification -- 3.6 S-BPM -- 3.6.1 Notation Elements -- 3.6.2 Examples -- 3.6.3 Advanced Forms of Communication Modeling and Exception Handling -- Input pools -- Business Objects -- Message Guards
Behavior Extensions -- Choice Segments -- 3.6.4 Classification -- 3.7 Comparison -- References -- 4: Contemporary Challenges in Business Process Modeling / Management -- 4.1 Handling of Complex Processes -- 4.1.1 Structuring Complex Processes in Flowcharts -- 4.1.2 Structuring Complex Processes in Event-Driven Process Chains -- 4.1.3 Structuring Complex Processes as UML Activity Diagrams -- 4.1.4 Structuring Complex Processes in BPMN -- 4.1.5 Structuring of Complex Processes in S-BPM -- 4.2 Readiness for Digitalization -- 4.2.1 Readiness for Digitalization of Flowcharts
Albert Fleischmann, Stefan Oppl, Werner Schmidt, Christian Stary.
Description based upon print version of record.
Includes bibliographical references and index.
Contextual Process Digitalization : Changing Perspectives - Design Thinking - Value-Led Design
Cham : Springer International Publishing AG,c2020