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Methods of Measuring the Added Value of Facility Management for Generating Competitive Advantages : Illustrated by the Example of the German Shopping Center Market /

Bibliographic Details
Main Author: Schlicht, Christian
Corporate Author: ProQuest (Firm)
Format: eBook
Language:English
Published: Baden-Baden : Tectum Verlag, 2021.
Edition:1. Auflage.
Series:Wissenschaftliche Beiträge aus dem Tectum Verlag. Reihe Wirtschaftswissenschaften ; bd. 93.
Subjects:
Real estate management.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Intro
  • Preface by Alexander Otto
  • Preface by Jöri Engel
  • Preface by Dirk Otto
  • Preface by Jörg Hossenfelder
  • Preface by Tanja Zirnstein
  • Acknowledgment
  • Abstract
  • Table of Contents
  • List of Illustrations
  • List of Tables
  • List of Abbreviations and Symbols
  • 1 Introduction
  • 1.1 Problem description and current state of the solved topic
  • 1.1.1 VUCA
  • Progress is imperative
  • 1.1.2 The German Shopping Center Market
  • 1.1.3 Key stakeholders and trends
  • the retail market on the move
  • 1.1.4 The VUCA effect on different stakeholder groups
  • 1.1.4.1 Impact for investors
  • 1.1.4.2 Impact for tenants
  • 1.1.4.3 Impact for visitors
  • 1.1.4.4 Impact for operators
  • 1.1.5 Conceptual delimitation of FM
  • 1.1.6 FM as part of the company's value chain
  • 1.1.7 Conceptual delimitation of CREM
  • 1.1.8 Trends in FM
  • 1.1.8.1 Current situation
  • 1.1.8.2 VUCA and FM
  • 1.1.8.3 The development of new real estate concepts
  • 1.1.8.4 Influencing factors
  • 1.1.8.5 Holistic approach and challenges in FM
  • 1.1.8.6 Use cases of digitalization and new technologies
  • 1.2 Hypotheses and research questions
  • 1.3 Goal and work methodology
  • 2 Analysis of the literature
  • 2.1 Introduction
  • 2.2 Definition of the review focus and the goal
  • 2.3 Description of the coverage
  • 2.4 Conceptualization of the topic
  • 2.5 Literature search
  • 2.6 Analysis and synthesis of the literature
  • 2.6.1 Operationalizability
  • 2.6.2 Transferability
  • 2.6.3 Efficiency
  • 2.6.4 Up-to-datedness
  • 2.7 Extraction of essential models and concepts
  • 2.7.1 Balanced Scorecard
  • 2.7.2 Tableau de bord
  • 2.7.3 Value Map
  • 2.7.4 Economic Value Added
  • 2.7.5 ORMM method
  • 2.7.6 Guest Model
  • 2.7.7 Beyond budgeting
  • 2.7.8 Comparison of the models and concepts
  • 2.8 Summary
  • 3 Quantitative research
  • Online survey
  • 3.1 Introduction
  • 3.2 Theory of planned behavior
  • 3.3 Development of indicators
  • 3.4 Development and formulation of hypotheses
  • 3.5 Pre-test
  • 3.6 Data collection
  • 3.7 Data preparation
  • 3.8 Data evaluation
  • 3.8.1 Descriptive Statistics
  • 3.8.2 Inductive Statistics
  • 3.9 Data interpretation and limitations
  • 4 ECE
  • Embedded case study
  • 4.1 Introduction of ECE Projektmanagement G.m.b.H. & Co. KG
  • 4.2 Objectives and structure of the case study
  • 4.3 Qualitative research
  • Expert interviews
  • 4.3.1 Data collection
  • 4.3.2 Data evaluation and interpretation
  • 4.4 Development of the AVIC model
  • 4.5 Summary
  • 5 Quantitative research
  • Point of sale survey
  • 5.1 Introduction
  • 5.2 The service concept of ECE "At your Service"
  • 5.3 Double touchpoint pilot project
  • 5.3.1 FM is making the customer journey a tangible experience
  • 5.3.2 The innovation partner
  • UVIS
  • 5.3.3 The innovative product
  • ESCALITE
  • 5.3.4 The location
  • Phoenix-Center Hamburg
  • 5.3.5 The measurement of the results
  • POS survey
  • 5.3.5.1 Research design
  • 5.3.5.2 POS survey
  • 5.3.5.3 Results and interpretation