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Uses and risks of business chatbots : guidelines for purchasers in the public and private sectors /

Bibliographic Details
Main Author: Peitzker, Tania (Author)
Corporate Author: ProQuest (Firm)
Format: eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2020.
Edition:First edition.
Series:Human resource management and organizational behavior collection.
Subjects:
Natural language generation (Computer science)
Speech processing systems.
Automatic speech recognition.
Conversational AI.
Conversational commerce.
Cognitive interfaces.
AI.
Bots as a service.
Artificial intelligence.
Chatbots.
IVAS.
Intelligent virtual assistants.
Voice tech.
Speech recognition.
Mixed reality.
Botification.
Smart devices.
Enterprise solutions using chatbots and AI.
Holograms.
3d avatars.
Augmented reality and virtual reality.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Chapter 1. A brief historical overview of botification
  • Chapter 2. Most young people want bots, yet purchasers don't buy them
  • Chapter 3. Use cases of the best practices and worse case scenarios
  • Chapter 4. Winning "buy in" from internal and external stakeholders
  • Chapter 5. The checklists and guidelines
  • Chapter 6. Conclusion.