Improving convention center management using business analytics and key performance indicators. Volume I, Focusing on fundamentals /
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| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2020.
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| Edition: | First edition. |
| Series: | Tourism and hospitality management collection.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Chapter 1. Convention center business fundamentals
- Chapter 2. Sales and marketing
- Chapter 3. Earned (or operating) revenue details
- Chapter 4. Operating expense details
- Chapter 5. KPIs applied: The case of the contradictory KPIs
- Chapter 6. Customer service
- Chapter 7. Security and safety
- Chapter 8. Facility condition, readiness, and capital spending
- Chapter 9. Human resources (HR)
- Chapter 10. Sustainability.