Table of Contents:
  • Chapter 1. Convention center business fundamentals
  • Chapter 2. Sales and marketing
  • Chapter 3. Earned (or operating) revenue details
  • Chapter 4. Operating expense details
  • Chapter 5. KPIs applied: The case of the contradictory KPIs
  • Chapter 6. Customer service
  • Chapter 7. Security and safety
  • Chapter 8. Facility condition, readiness, and capital spending
  • Chapter 9. Human resources (HR)
  • Chapter 10. Sustainability.