Table of Contents:
  • Institutional Mechanics
  • Mind the Gap! Policies, Procedures, and Other Nonperformatives
  • On Being Stopped
  • The Immanence of Complaint
  • In the Thick of It
  • Occupied
  • If These Doors Could Talk?
  • Behind Closed Doors: Complaints and Institutional Violence
  • Holding the Door: Power, Promotion, Progression
  • Collective Conclusions
  • Complaint Collectives.