rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: SIAM/MSI
    sub title: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
  name:
    name part: Clifford, David
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Safari, an O'Reilly Media Company
  type of resource: text
  genre: Electronic books.
  origin info:
    place:
      place term: xx
    date issued: 2016
    edition: 1st edition.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (62 pages)
  abstract: A handy pocket guide to service integration and management (SIAM) IT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by internal IT personnel. Historically, IT organizations have outsourced their service provision to a single managed service provider. In today's competitive marketplace, however, many are focusing on their core activities and relying on the support of a multi-sourcing model. SIAM/MSI - An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explores the various characteristics of this IT operating model. "Very good reading material! So good, that I am considering creating this role within my org." Silvia Prickel, United Airlines Product overview In order for multi-sourcing to be successful, organizations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI - An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explains: The merits of a multi-sourced approach to outsourcing service towers. The benefits of multi-sourcing contracts with service providers for specified towers. How to align multi-sourced services. The challenges of using a multi-sourced model. How to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502). The different types of service integration models (ISI, ESI, and ETSI), and the benefits and challenges of each. Aggregating service-level performance. A multi-sourcing RFP approach, taking into account structural, operational and governance requirements. If you're thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI - An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management provides the answers to all of your questions. About the author David Clifford is a director of Pace Harm…
  note: Clifford, David.
  note: Electronic resource.
  note: Electronic reproduction. Boston, MA : Safari, Available via World Wide Web. 2016.
  note: Mode of access: World Wide Web.
  identifier: 9781849288538
  identifier: https://proxy.library.tamu.edu/login
  record info:
    record creation date: 061216
    record change date: 20260129164605.2
    record identifier: in00004260738