Social CRM : market research /

Social media and CRM data are potentially rich sources of market research data. Capabilities such as Facebook Graph hold the potential to enable us to know more about targeted groups of people than ever before, and some companies are leveraging their CRM data to make customer retention even more pre...

Full description

Bibliographic Details
Main Authors:	Finger, Lutz (Author), Dutta, Soumitra (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	O'Reilly Media, Inc., 2018.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource

Similar Items

Ask, Measure, Learn /
by: Finger, Lutz, et al.
Published: (2014)

Social CRM For Dummies /
by: Lacy, Kyle, et al.
Published: (2013)

CRM /
by: Peel, Jeffrey
Published: (2002)

CRM.
Published: (1991)

CRM : [bulletin].
Published: (1991)

CRM unplugged : releasing CRM's strategic value /
by: Bligh, Philip
Published: (2004)

CRM unplugged : releasing CRM's strategic value /
by: Bligh, Philip
Published: (2004)

CRM for dummies /
by: Helgeson, Lars
Published: (2017)

CRM For Dummies /
by: Helgeson, Lars
Published: (2017)

CRM Fundamentals /
by: Kostojohn, Scott, et al.
Published: (2011)

CRM automation /
by: Goldenberg, Barton
Published: (2002)

CRM fundamentals /
by: Kostojohn, Scott, et al.
Published: (2011)

CRM : redefining customer relationship management /
by: Peel, Jeffrey
Published: (2002)

The Definitive Guide to Social CRM : Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits /
by: Goldenberg, Barton
Published: (2015)

Using Microsoft CRM /
by: Brown, Laura
Published: (2004)

SugarCRM® For Dummies® /
by: Fredricks, Karen
Published: (2008)

Just enough CRM /
by: Tourniaire, Françoise
Published: (2003)

Building on SugarCRM /
by: Mertic, John
Published: (2011)

Handbook of CRM : achieving excellence in customer management /
by: Payne, Adrian
Published: (2006)

Handbook of CRM : achieving excellence in customer management /
by: Payne, Adrian
Published: (2006)

Essentials of CRM : a guide to customer relationship management /
by: Bergeron, Bryan P.
Published: (2002)

The CRM handbook : a business guide to customer relationship management /
by: Dyché, Jill
Published: (2002)

Profiting from eCRM : making the new marketing work /
by: Wilson, Hugh
Published: (2001)

How to win at CRM : strategy, implementation, management /
by: Kinnett, Seth
Published: (2017)

CRM in real time : empowering customer relationships /
by: Goldenberg, Barton J.
Published: (2008)

The dark side of CRM : customers, relationships and management /
Published: (2016)

Embracing the Net : get.competitive /
by: Dutta, Soumitra
Published: (2001)

Knowledge processing and applied artificial intelligence /
by: Dutta, Soumitra
Published: (1993)

Oracle CRM On Demand Dashboards /
by: Lairson, Michael
Published: (2010)

Data Mining Techniques in CRM /
by: Tsiptsis, Konstantinos, et al.
Published: (2010)

Mastering Salesforce CRM Administration /
by: Gupta, Rakesh
Published: (2017)

Oracle CRM On Demand Reporting /
by: Lairson, Michael
Published: (2009)

Online selling & eCRM /

Analytical CRM : developing and maintaining profitable customer relationships in non-contractual settings /
by: Wübben, Markus
Published: (2008)

Connected CRM : implementing a data-driven, customer-centric business strategy /
by: Williams, David, 1963-
Published: (2014)

Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy /
by: Williams, David
Published: (2014)

ROI from CRM : it's about sales process, not just technology /
by: Gardner, Brian K.
Published: (2016)

Rail crew resource management (CRM) : the business case for CRM training in the railroad industry /
Published: (2007)

Rail crew resource management (CRM) : pilot rail CRM training development and implementation /
Published: (2007)

Microsoft Dynamics CRM 2011 : Dashboards Cookbook /
by: AuCoin, Mark
Published: (2012)