APA (7th ed.) Citation

Lacy, K., Diamond, S., & Ferrara, J. (2013). Social CRM For Dummies (1st edition.). For Dummies.

Chicago Style (17th ed.) Citation

Lacy, Kyle, Stephanie Diamond, and Jon Ferrara. Social CRM For Dummies. 1st edition. For Dummies, 2013.

MLA (9th ed.) Citation

Lacy, Kyle, et al. Social CRM For Dummies. 1st edition. For Dummies, 2013.