Microsoft Dynamics® CRM 2011 Step by Step /
The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, lea...
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| Format: | eBook |
| Language: | English |
| Published: |
Microsoft Press,
2011.
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| Edition: | 1st edition. |
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| Online Access: | Connect to this electronic resource |
| Summary: | The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (448 pages) |
| Format: | Mode of access: World Wide Web. |