Goodman, E., Kuniavsky, M., & Moed, A. (2012). Observing the User Experience, 2nd Edition (2nd edition.). Morgan Kaufmann.
Chicago Style (17th ed.) CitationGoodman, Elizabeth, Mike Kuniavsky, and Andrea Moed. Observing the User Experience, 2nd Edition. 2nd edition. Morgan Kaufmann, 2012.
MLA (9th ed.) CitationGoodman, Elizabeth, et al. Observing the User Experience, 2nd Edition. 2nd edition. Morgan Kaufmann, 2012.
Warning: These citations may not always be 100% accurate.