http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Dividends and Interest - For Lack of Leadership, Airlines are Flying Blind
The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service.
Electronic reproduction. Boston, MA : Safari, Available via World Wide Web.