Cover Image

The Universal Service Desk (USD) - Implementing, controlling and improving service delivery /

The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.

Bibliographic Details
Main Authors: de Rouw, Léon-Paul (Author), Johnson, Brian (Author)
Corporate Author: Safari, an O'Reilly Media Company
Format: eBook
Language:English
Published: IT Governance Publishing, 2020.
Edition:1st edition.
Subjects:
Electronic books.
Online Access:Connect to this electronic resource
Description
Summary:The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.
Item Description:Electronic resource.
Physical Description:1 online resource (244 pages)
Format:Mode of access: World Wide Web.