Franz, P., & Kirchmer, M. (2012). Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage (1st edition.). McGraw-Hill.
Chicago Style (17th ed.) CitationFranz, Peter, and Mathias Kirchmer. Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage. 1st edition. McGraw-Hill, 2012.
MLA (9th ed.) CitationFranz, Peter, and Mathias Kirchmer. Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage. 1st edition. McGraw-Hill, 2012.
Warning: These citations may not always be 100% accurate.