The Hidden Leader /
Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and...
| Main Authors: | , , , |
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| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
AMACOM,
2015.
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| Edition: | 1st edition. |
| Subjects: | |
| Online Access: | Connect to this electronic resource |
| Summary: | Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees". . . these are "hidden leaders". . . and they are critical to an organization's long-term success. Managers today need to make the most of all their resources-and The Hidden Leader shows them how to recognize and cultivate these talented but under utilized employees, who: Demonstrate integrity • Lead through authentic relationships • Focus on results • Work from clear customer purpose • Fulfill the value promise of the company Supported by real-world examples of hidden leaders in action-and QR codes readers can scan for instant access to online assessments-the book helps managers discover these secret saviors and enable them to deliver even greater value to customers. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (240 pages) |
| Format: | Mode of access: World Wide Web. |