Fadem, T. (2010). When the Inevitable Surprises Occur...Are You Ready to Diffuse the Situation with the Right Questions? (1st edition.). PH Professional Business.
Chicago Style (17th ed.) CitationFadem, Terry. When the Inevitable Surprises Occur...Are You Ready to Diffuse the Situation with the Right Questions? 1st edition. PH Professional Business, 2010.
MLA (9th ed.) CitationFadem, Terry. When the Inevitable Surprises Occur...Are You Ready to Diffuse the Situation with the Right Questions? 1st edition. PH Professional Business, 2010.
Warning: These citations may not always be 100% accurate.