rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: How to Share Good or Bad News by E-mail
  name:
    name part: Canavor, Natalie
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Meirowitz, Claire
    role:
      role term: author.
  name:
    name part: Safari, an O'Reilly Media Company
  type of resource: text
  genre: Electronic books.
  origin info:
    place:
      place term: xx
    date issued: 2010
    edition: 1st edition.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (7 pages)
  abstract: This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible. Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here's an example of how to think through your choices in crafting a bad-news message....
  note: Canavor, Natalie.
  note: Electronic resource.
  note: Electronic reproduction. Boston, MA : Safari, Available via World Wide Web. 2010.
  note: Mode of access: World Wide Web.
  identifier: 9780132159548
  identifier: 0137064969
  identifier: 9780137064960
  identifier: 0132159546
  identifier: https://proxy.library.tamu.edu/login
  record info:
    record creation date: 080513
    record change date: 20260129225201.4
    record identifier: in00004214841