How to Share Good or Bad News by E-mail /
This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way...
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| Format: | eBook |
| Language: | English |
| Published: |
PH Professional Business,
2010.
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| Edition: | 1st edition. |
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| Online Access: | Connect to this electronic resource |
| Summary: | This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible. Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here's an example of how to think through your choices in crafting a bad-news message.... |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (7 pages) |
| Format: | Mode of access: World Wide Web. |