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Crafting service processes : the art and science /

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Bibliographic Details
Main Author: Harvey, Jean, 1950- (Author)
Format: Book
Language:English
Published: Milwaukee, Wisconsin : ASQ Quality Press, [2019]
Subjects:
Service industries > Management.
Organizational effectiveness.
Description
Physical Description:xix, 184 pages : illustrations ; 24 cm
Bibliography:Includes bibliographical references and index.
ISBN:9780873899840
0873899849