Handbook of research on smart technology applications in the tourism industry /
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| Format: | eBook |
| Language: | English |
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Hershey PA :
IGI Global, Business Science Reference,
[2020]
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| Series: | Advances in hospitality, tourism, and the services industry book series.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Section 1. Smart technology applications. Chapter 1. Progress and development of virtual reality and augmented reality technologies in tourism: a review of publications from 2000 to 2018 ; Chapter 2. Blockchain technology and its uses in the tourism industry ; Chapter 3. Opinion mining in tourism: a study on "Cappadocia home cooking" restaurant ; Chapter 4. Near field communication (NFC) applications in the tourism industry ; Chapter 5. QR Code applications in tourism ; Chapter 6. Big data, artificial intelligence, and their implications in the tourism industry ; Chapter 7. Internet of Things in tourism: a proposal of the information system for Cappadocia hot-air ballooning ; Chapter 8. Virtual reality applications in tourism ; Chapter 9. Digital gamification in the tourism industry
- Section 2. Industry 4.0 and customer experience. Chapter 10. Technological developments: industry 4.0 and its effect on the tourism sector ; Chapter 11. Expansion of technology utilization through tourism 4.0 in Slovenia ; Chapter 12. Customer experience in the restaurant industry: use of smart technologies ; Chapter 13. Electronic customer relationship management in tourism ; Chapter 14. In which department(s) the robots might be employed: evidence from Turkish university students ; Chapter 15. Smart hotels and technological applications
- Section 3. Smart tourism. Chapter 16. Smart applications in tourism ; Chapter 17. Smart tourism, smart cities, and smart destinations as knowledge management tools ; Chapter 18. Smart municipalities in tourism ; Chapter 19. A new concept in tourism: smart tourism destinations ; Chapter 20. Tourist experience in smart city destination of Jaipur (Rajasthan) ; Chapter 21. Intelligent tourist destinations and their application to public policies: the Spanish case ; Chapter 22. Smart tourism planning: geographical evidence from Poland.