How hard is it to be your customer? : using journey mapping to drive customer-focused change /

Would you do that to your mother? : the "make mom proud" standard for how to treat your customers /
by: Bliss, Jeanne
Published: (2018)

Serving your customer.
Published: (2015)

Building routes to customers : proven strategies for profitable growth /
by: Raulerson, Peter
Published: (2009)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

Practical customer success management : a best practice framework for rapid generation of customer success /
by: Adams, Richard, 1967-
Published: (2020)

Customer relationships /
by: Cartwright, Roger
Published: (2003)

The customer experience model /
by: Aliekperov, Adyl
Published: (2021)

Customer centricity.
Published: (2016)

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers /
by: Foss, Bryan
Published: (2001)

Customers are people : the human touch /
by: McKean, John, 1956-
Published: (2003)

Customer centricity 2.
Published: (2016)

Customers the day after tomorrow : how to attract customers in a world of AI, bots and automotion /
by: Van Belleghem, Steven
Published: (2018)

Delivering profitable value : a revolutionary framework to accelerate growth, generate wealth, and rediscover the heart of business /
by: Lanning, Michael J.
Published: (1998)

Public affairs.
Published: (2016)

Hello! : and every little thing that matters /
by: Edwards, Kate, 1967-
Published: (2016)

At your service /
Published: (1997)

Communicating with customers /
Published: (2004)

Diverse methods in customer relationship marketing and management /
Published: (2018)

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /
by: Lafrenière, Daniel
Published: (2020)

What's keeping your customers up at night? : close more deals by selling to your client's pain /
by: Cody, Steven
Published: (2003)

Finding your first customer /
Published: (2014)

Unlocking the customer value chain : how decoupling drives consumer disruption /
by: Teixeira, Thales S.
Published: (2019)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

Loyalty management : from loyalty programs to omnichannel customer experiences /
by: Ziliani, Cristina, et al.
Published: (2020)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

How to wow : 68 effortless ways to make every customer experience amazing /
by: Swinscoe, Adrian
Published: (2016)

Smart things to know about customers /
by: Jay, Ros
Published: (1999)

Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by: Gee, Jeff
Published: (1999)

Customer success : how innovative companies are reducing churn and growing recurring revenue /
by: Mehta, Nick, 1977-, et al.
Published: (2016)

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business /
by: Shuman, Jeffrey C., 1945-
Published: (2002)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
by: Thompson, Harvey
Published: (2000)

Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques /
by: Grigsby, Mike
Published: (2016)