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How hard is it to be your customer? : using journey mapping to drive customer-focused change /

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Bibliographic Details
Main Authors: Tincher, Jim (Author), Newton, Nicole (Author)
Format: Book
Language:English
Published: Rochester, New York : Paramount Market Publishing, [2019]
Subjects:
Customer relations.
Description
Physical Description:xiv, 173 pages ; color illustrations ; 22 x 28 cm.
Bibliography:Includes biliographical references and index.
ISBN:1941688640
9781941688649