Fleet services : managing to redefine success /
Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional ser...
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| Format: | eBook |
| Language: | English |
| Published: |
Warrendale, Pennsylvania :
SAE International,
[2015]
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| Series: | Society of Automotive Engineers. Electronic publications.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional service quality, being both the "best" and your customers' "first-choice" service provider, and achieving win-win results beyond all expectations. This book presents the knowledge necessary to thrive in today⁰́₉s competitive business environment. |
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| Item Description: | Includes index. |
| Physical Description: | 1 online resource (xix, 215 pages) : illustrations (some color) Also available in print. |
| Format: | Mode of access: World Wide Web |
| ISBN: | 9780768082203 |
| Access: | Restricted to subscribers or individual electronic text purchasers. |