Description
| Abstract: | Beyond the Numbers offers reference material applicable to the parts supply industry and beyond, and provides a framework that parts managers and parts store owners can use to improve overall organizational performance. Naples provides specific and practical guidelines for quality management which will lead to loyal employees, loyal customers, and a better bottom line. |
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| Physical Description: | 1 online resource (xvii, 311 pages) : illustrations, digital file.
Also available in print. |
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| Format: | Mode of access: World Wide Web |
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| Bibliography: | Includes bibliographical references (pages 295-299). |
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| ISBN: | 9780768064087 |
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| Access: | Restricted to subscribers or individual electronic text purchasers. |
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