Freedom within a framework : hearing the voice of the customer on the factory floor /

Customer centricity : focus on the right customers for strategic advantage /
by: Fader, Peter
Published: (2020)

Customer relationship management /
by: Anderson, Kristin, 1962-
Published: (2002)

Building routes to customers : proven strategies for profitable growth /
by: Raulerson, Peter
Published: (2009)

Delivering profitable value : a revolutionary framework to accelerate growth, generate wealth, and rediscover the heart of business /
by: Lanning, Michael J.
Published: (1998)

Would you do that to your mother? : the "make mom proud" standard for how to treat your customers /
by: Bliss, Jeanne
Published: (2018)

Practical customer success management : a best practice framework for rapid generation of customer success /
by: Adams, Richard, 1967-
Published: (2020)

Modern drying technology.
Published: (2011)

Warranty fraud management : reducing fraud and other excess costs in warranty and service operations /
by: Kurvinen, Matti, 1961-, et al.
Published: (2016)

Public affairs.
Published: (2016)

Serving your customer.
Published: (2015)

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Loyalty management : from loyalty programs to omnichannel customer experiences /
by: Ziliani, Cristina, et al.
Published: (2020)

Introduction to quality and reliability engineering /
by: Jiang, Renyan, 1956-
Published: (2015)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

Customer relationships /
by: Cartwright, Roger
Published: (2003)

The customer experience model /
by: Aliekperov, Adyl
Published: (2021)

Customer centricity.
Published: (2016)

Customer centricity 2.
Published: (2016)

Customers are people : the human touch /
by: McKean, John, 1956-
Published: (2003)

Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers /
by: Foss, Bryan
Published: (2001)

Diverse methods in customer relationship marketing and management /
Published: (2018)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

At your service /
Published: (1997)

Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by: Gee, Jeff
Published: (1999)

Loyalty.com : customer relationship management in the new era of Internet marketing /
by: Newell, Frederick, 1926-
Published: (2000)

Full price : competing on value in the new economy /
by: Winninger, Thomas J.
Published: (2000)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /
by: Lafrenière, Daniel
Published: (2020)

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques /
by: Grigsby, Mike
Published: (2016)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob
Published: (1994)

The relationship edge in business : connecting with customers and colleagues when it counts /
by: Acuff, Jerry, 1949-
Published: (2004)

Hedonism, Utilitarianism, and Consumer Behavior : Exploring the Consequences of Customer Orientation /
by: Scarpi, Daniele
Published: (2020)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)