APA (7th ed.) Citation

Cafaro, P. (2020). Freedom within a framework: Hearing the voice of the customer on the factory floor. Routledge.

Chicago Style (17th ed.) Citation

Cafaro, Paul. Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor. New York, NY: Routledge, 2020.

MLA (9th ed.) Citation

Cafaro, Paul. Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor. Routledge, 2020.