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Anticipate : Knowing What Customers Need Before They Do /

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Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospital...

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Bibliographic Details
Main Authors: Thomas, Bill (Author), Tobe, Jeff (Author)
Corporate Author: Safari, an O'Reilly Media Company
Format: eBook
Language:English
Published: Wiley, 2012.
Edition:1st edition.
Subjects:
Electronic books.
Online Access:Connect to this electronic resource

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