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CMMI for Services : Guidelines for Superior Service /

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CMMI ® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a p...

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Bibliographic Details
Main Authors: Forrester, Eileen (Author), Buteau, Brandon (Author), Shrum, Sandy (Author)
Corporate Author: Safari, an O'Reilly Media Company
Format: eBook
Language:English
Published: Addison-Wesley Professional, 2009.
Edition:1st edition.
Subjects:
Electronic books.
Online Access:Connect to this electronic resource

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