Cover Image

Customer Service Management Training 101 /

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...

Full description

Bibliographic Details
Main Author:	EVENSON, Renee (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	AMACOM, 2011.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource

Similar Items

Customer service training 101 /
by: Evenson, Renee, 1951-
Published: (2011)

Customer service training 101 : quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Customer Service Training 101, 2nd Edition /
by: Evenson, Renee
Published: (2010)

Customer Service Training 101, 3rd Edition /
by: Evenson, Renee
Published: (2017)

Award-Winning Customer Service : 101 Ways to Guarantee Great Performance /
by: Evenson, Renee
Published: (2007)

101 Ways to Improve Customer Service : Training, Tools, Tips, and Techniques /
by: Maryland, Glen
Published: (2007)

101 trains on stamps /
by: Durnst, Ephraim
Published: (2021)

Customer Service Training /
by: Delvin, Kimberly
Published: (2015)

Exercise personal training 101 /
by: Chia, Michael, 1963-
Published: (2012)

Media training 101 : a guide to meeting the press /
by: Stewart, Sally (Sally A.)
Published: (2003)

eClient 101 Customization and Integration /
by: Zhu, Wei-Dong, et al.
Published: (2003)

101 ways to make training active /
by: Silberman, Melvin L.
Published: (2005)

101 management models /
by: Mulders, Marijn
Published: (2010)

The customer service training tool kit : 60 activities for delivering super service to customers /
by: Gee, Val
Published: (2000)

Managing customer service /
by: Hayes, Jenny
Published: (1998)

Brand management 101 : 101 lessons learned from real world marketing /
by: Dhar, Mainak
Published: (2007)

101 more ways to make training active /
by: Biech, Elaine
Published: (2015)

101 more ways to make training active /
by: Biech, Elaine
Published: (2015)

Cisco 300-101 - ROUTE Exam Training /
by: Dickinson, Gregory
Published: (2015)

101 more ways to make training active /
by: Biech, Elaine
Published: (2015)

101 Ways to Build Better Relationships with Your Customers /
by: Garber, Peter
Published: (2007)

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /
by: Carlaw, Peggy
Published: (1999)

101 of the greatest ideas in management /
by: Uris, Auren
Published: (1986)

101 careers in healthcare management /
by: Friedman, Leonard H., et al.
Published: (2013)

101 careers in healthcare management /
by: Friedman, Leonard H., et al.
Published: (2018)

API Traffic Management 101 /
by: Amundsen, Mike
Published: (2019)

Financial Management in the Customs Service.
Published: (1994)

101 /
Published: (2016)

101².
Published: (1988)

Windows Azure 101 : Training for Developers /
by: Microsoft
Published: (2011)

Risk management 101 for IT professionals : essential concepts.
Published: (2022)

Computers in business: 101 points for managers /
Published: (1971)

Airport air quality management 101 /
Published: (2018)

101 practice management questions answered /
by: Donnelly, Amanda L.
Published: (2010)

101 case studies in construction management /
by: Holm, Len
Published: (2018)

101 Leadership Actions for Performance Management /
by: Malone, Ollie
Published: (2004)

101 : a guide to 101 modern & contemporary Indian artists /
by: Jhaveri, Amrita
Published: (2005)

Film production management 101 : management and coordination in a digital age /
by: Patz, Deborah S., 1963-
Published: (2010)

LPIC-1 (Exam 101) LiveLessons (Video Training : Linux Professional Institute Certification Exam 101 /
by: van Vugt, Sander
Published: (2015)

Journal of customer service in marketing & management.
Published: (1995)