APA (7th ed.) Citation

EVENSON, R. (2011). Customer Service Management Training 101 (1st edition.). AMACOM.

Chicago Style (17th ed.) Citation

EVENSON, Renee. Customer Service Management Training 101. 1st edition. AMACOM, 2011.

MLA (9th ed.) Citation

EVENSON, Renee. Customer Service Management Training 101. 1st edition. AMACOM, 2011.

Warning: These citations may not always be 100% accurate.