APA (7th ed.) Citation

Kostojohn, S., Paulen, B., & Johnson, M. (2011). CRM Fundamentals (1st edition.). Apress.

Chicago Style (17th ed.) Citation

Kostojohn, Scott, Brian Paulen, and Mathew Johnson. CRM Fundamentals. 1st edition. Apress, 2011.

MLA (9th ed.) Citation

Kostojohn, Scott, et al. CRM Fundamentals. 1st edition. Apress, 2011.