Barlow, J., & Stewart, P. (2004). Branded Customer Service-The New Competitive Edge (1st edition.). Berrett-Koehler Publishers.
Chicago Style (17th ed.) CitationBarlow, Janelle, and Paul Stewart. Branded Customer Service-The New Competitive Edge. 1st edition. Berrett-Koehler Publishers, 2004.
MLA (9th ed.) CitationBarlow, Janelle, and Paul Stewart. Branded Customer Service-The New Competitive Edge. 1st edition. Berrett-Koehler Publishers, 2004.
Warning: These citations may not always be 100% accurate.