Difficult conversations : how to discuss what matters most /
| Main Authors: | , , |
|---|---|
| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
New York :
Penguin Books,
[2010]
|
| Edition: | Tenth Anniversary edition, [2nd ed.]. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Sort out the three conversations
- Stop arguing about who's right: explore each other's stories
- Don't assume they meant it: disentangle intent from impact
- 4tAbandon blame: map the contribution system
- Have your feelings (or they will have you)
- Ground your identity: ask yourself what's at stake
- What's your purpose?: when to raise it and when to let go
- Getting started: begin from the third story
- Learning: listen from the inside out
- Expression: speak for yourself with clarity and power
- Problem-solving: take the lead
- Putting it all together
- Ten questions people ask about difficult conversations
- A road map to Difficult conversations.