Stone, D., Heen, S., & Patton, B. (2010). Difficult conversations: How to discuss what matters most (Tenth Anniversary edition, [2nd ed.].). Penguin Books.
Chicago Style (17th ed.) CitationStone, Douglas, Sheila Heen, and Bruce Patton. Difficult Conversations: How to Discuss What Matters Most. Tenth Anniversary edition, [2nd ed.]. New York: Penguin Books, 2010.
MLA (9th ed.) CitationStone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most. Tenth Anniversary edition, [2nd ed.]. Penguin Books, 2010.
Warning: These citations may not always be 100% accurate.