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Gemba Walks for Service Excellence /

Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their...

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Bibliographic Details
Main Author: Petruska, Robert (Author)
Corporate Author: Safari, an O'Reilly Media Company
Format: eBook
Language:English
Published: Productivity Press, 2018.
Edition:1st edition.
Subjects:
Electronic books.
Online Access:Connect to this electronic resource

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