Gemba Walks for Service Excellence /
Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their...
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| Format: | eBook |
| Language: | English |
| Published: |
Productivity Press,
2018.
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| Edition: | 1st edition. |
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| Online Access: | Connect to this electronic resource |
| Summary: | Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate.Gemba Walks for Service Exc |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (100 pages) |
| Format: | Mode of access: World Wide Web. |