Hybrid Virtual Teams in Shared Services Organizations : Practices to Overcome the Cooperation Problem /
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| Format: | eBook |
| Language: | English |
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Cham :
Springer,
2020.
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| Series: | Progress in IS.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Intro; Preface; Contents; List of Figures; List of Tables; 1 Introduction; References; 2 Theory: Challenges for Cooperation; 2.1 Research Context: Hybrid Virtual Teams in Shared Services Organizations; 2.1.1 Relevance and Definition of Teams; 2.1.2 Relevance and Definition of Virtual Teams; 2.1.3 Conceptualizing Hybrid Virtual Teams; 2.1.4 Shared Services Organizations as a Challenging Context for Hybrid Virtual Teams; 2.2 Challenges of Hybrid Virtual Teams in Shared Service Organisations Leading to Cooperation Problems; 2.2.1 Defining the Cooperation Problem
- 2.2.2 Challenges for Cooperation in Hybrid Virtual Teams in Shared Service OrganisationsReferences; 3 Theory: Solutions to Foster Cooperation; 3.1 Overview: Sensitizing Concepts to Foster Cooperation; 3.2 Identification to Foster Cooperation; 3.2.1 Identification and Cooperation; 3.2.2 Conceptualizing Identification; 3.2.3 Identification in Virtual Teams; 3.3 Trust to Foster Cooperation; 3.3.1 Trust and Cooperation; 3.3.2 Conceptualizing Trust; 3.3.3 Process-View on Trust; 3.3.4 Context-Sensitive Trust-Theories for Virtual Teams; 3.4 Peer Monitoring to Foster Cooperation
- 3.4.1 Peer Monitoring and Cooperation3.4.2 Conceptualizing Peer Monitoring; 3.4.3 Peer Monitoring in Virtual Teams; References; 4 Method; 4.1 Overall Research Design; 4.2 Field Research Inspiried by Organisational Ethnography; 4.2.1 Introducing Organisational Ethnography; 4.2.2 Sampling: GlobalMobility and GlobalTech; 4.2.3 Data Collection: Interviews, Observation and Document Analysis; 4.3 Expert Interviews; 4.3.1 Sampling: Consultants with Virtual Team and Shared Services Expertise; 4.3.2 Data Collection: Interviews; 4.3.3 Transcription and Data Analysis; References
- 5 Findings: Expressions of Contextual Challenges5.1 Overview: Data Structure of Challenging Context; 5.2 Context of Hybrid Virtual Teams; 5.2.1 Introduction to the Expressions of Contextual Challenges in Hybrid Virtual Teams; 5.2.2 Faultlines Through Distance; 5.2.3 Disconnection Through Communication Technology; 5.3 Context of Shared Services Organizations; 5.3.1 Introduction to the Expressions of Contextual Challenges in Shared Services Organizations; 5.3.2 Discontinuity Through Temporality of Team Composition; References; 6 Findings: Practices to Foster Cooperation
- 6.1 Overview: Data Structure of Practices6.2 Strategy of Identity Constructing; 6.2.1 Relationship-Related Identity; 6.2.2 Task-Related Identity; 6.3 Strategy of Trusting; 6.3.1 Overview; 6.3.2 Checking as Active Trust Enablement; 6.3.3 Signalizing Trustworthiness; 6.3.4 Co-creating Ability-Based Trust; 6.3.5 Co-creating Benevolence-Based Trust; 6.3.6 Co-creating Integrity-Based Trust; 6.4 Strategy of Virtual Peer Monitoring; 6.4.1 Computer-Aided Monitoring; 6.4.2 Establishing a Positive Monitoring Culture; Reference; 7 Discussion