http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Reaching diverse audiences with virtual reference and instruction
Diverse Populations and Communities -- Accessibility -- Instruction for Libraries -- Virtual Reference Services -- Practical Examples in Libraries -- Resources for Teaching -- Evaluating Effectiveness -- What's Next? Evolution of Theories & Practices.
Includes bibliographical references and index.
Electronic reference services (Libraries)
Practical guides for librarians ; no. 59