| Summary: | How can today's growing cities use technology and design to improve their infrastructure, management, and quality of life? In this O'Reilly report, Paul McConnell and Mike Clare from Intersection review how connected services and platforms are redefining how cities function, and how people interact within them. As the world becomes more urbanized and connected, design methods can be applied to some of the most critical challenges among three major groups: citizens, civic stakeholders, and commercial interests. This report will provide you with background, examples, and approaches for citizen-centered experiences and civic innovation projects. The authors provide examples from projects including the MTA Subway System and LinkNYC-an ambitious program to replace New York's aging pay phone infrastructure with the world's largest and fastest free municipal Wi-Fi network.
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