Hill-Wilson, M., & Blunt, C. (2013). Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation (1st edition.). Wiley.
Chicago Style (17th ed.) CitationHill-Wilson, Martin, and Carolyn Blunt. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. 1st edition. Wiley, 2013.
MLA (9th ed.) CitationHill-Wilson, Martin, and Carolyn Blunt. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. 1st edition. Wiley, 2013.
Warning: These citations may not always be 100% accurate.