Unlocking the customer value chain : how decoupling drives consumer disruption /

Customer satisfaction.
Published: (2016)

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /
by: Lafrenière, Daniel
Published: (2020)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob
Published: (1994)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)

Luxury store value.
Published: (2016)

The reign of the customer : customer-centric approaches to improving satisfaction /
by: Fornell, Claes
Published: (2020)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

Consumer empowerment in the digital age of health and wellness /
Published: (2014)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

Engaging brands : a customer-centric approach for superior experiences /
by: Addis, Michela
Published: (2020)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /
by: Rubio, Janet
Published: (2002)

Relationship marketing for competitive advantage : winning and keeping customers /
Published: (1998)

Macy's and digital and social media.
Published: (2014)

The satisfaction of change : how knowledge and innovation overcome loyalty in decision-making processes /
by: Del Giudice, Manlio, et al.
Published: (2017)

Best of class : building a customer service organization /
Published: (1998)

UX on the go : a flexible guide to user experience design /
by: Mara, Andrew
Published: (2021)

Clients driving innovation /
Published: (2008)

Analytical CRM : developing and maintaining profitable customer relationships in non-contractual settings /
by: Wübben, Markus
Published: (2008)

The customer experience model /
by: Aliekperov, Adyl
Published: (2021)

Customer satisfaction and sustainability initiatives in the fourth industrial revolution /
Published: (2020)

The business case for love : how companies get bragged about today /
by: Cox, Marc
Published: (2020)

Inspired : how to create tech products customers love /
by: Cagan, Marty
Published: (2018)

Consumer boycotts : effecting change through the marketplace and the media /
by: Friedman, Monroe
Published: (1999)

Insights, innovation, and analytics for optimal customer engagement /
Published: (2021)

Knock your socks off selling /
by: Gitomer, Jeffrey, 1946-
Published: (1999)

Value-based marketing for bottom-line success : 5 steps to creating customer value /
by: DeBonis, J. Nicholas
Published: (2003)

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers--while driving growth for your company /
by: Vaidyanathan, Ashvin, 1980-, et al.
Published: (2020)

Secret service : hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

Customising stakeholder management strategies : concepts for long-term business success /
Published: (2006)

CallCenter management by the numbers /
by: Anton, Jon
Published: (1997)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

Built for use : driving profitability through the user experience /
by: Donoghue, Karen
Published: (2002)

Call center savvy : how to position your call center for the business challenges of the 21st century /
by: Dawson, Keith
Published: (1999)

The art of client service : the classic guide, updated for today's marketers and advertisers /
by: Solomon, Robert
Published: (2016)

The Ritz Carlton : ladies & gentlemen serving ladies & gentlemen.
Published: (2016)