Crisis communication : managing stakeholder relationships /
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| Format: | eBook |
| Language: | English |
| Published: |
Abingdon, Oxon ; New York, NY :
Routledge,
2020.
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| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Introducing crisis communication as a field of practice
- Situating crisis communication within the fields of public relations and management
- The stakeholder relationship management perspective on crisis communication
- The importance of managing complex and changing organizational environments
- From friends to frenemies
- mapping an organization's stakeholders
- Playing the blame game to classify crisis types
- Defining crisis capacity in a modern environment
- Building crisis capacity from the inside out
- The leadership challenge for organizations in crisis
- The missing link of stakeholder attitudes to understand crisis communication
- Issue-related attitudes influencing stakeholder reactions to crises
- Organization-related attitudes influencing stakeholder reactions to crises
- The realities of crisis response in multi-platform, multi-actor environments
- One size seldom fits all : a taxonomy of crisis response tactics
- Comparing theories of crisis response
- Strategically planning crisis response messages
- Agenda setting
- the intersection of multi-actor environments and media engagement during crises
- Learning their lessons? Crisis outcomes and crisis-driven organizational change
- Measuring behavioral outcomes to crises.