Disability and Shopping : Customers, Markets and the State /
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| Format: | eBook |
| Language: | English |
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Abingdon, Oxon :
Routledge,
2019.
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| Series: | Routledge advances in disability studies.
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| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Cover; Half Title; Series Page; Title Page; Copyright Page; Dedication; Contents; List of figures; Acknowledgements; List of abbreviations; Introduction; Conceptual perspectives; Models of disability; CA theory; Research and data generation strategies; Research strategy and key research questions; Why Lithuania and the United Kingdom?; Policy framework; Mystery shopping; Discussing shopping experience
- interviews with customers; Studying business and civil society's perspectives; Analysing the data; Structure of this book; Bibliography; 1 Disabled people in the market
- Disabled people and markets: historical insights and current practiceUseless eaters; Passive service users; From consumers to producers: example of direct payments; A target for new business; Vulnerable consumers; Shopping chain and disabled customers; Customer information; Navigation in retail premises; Interaction in the shop; Accessibility and the private market; Accessibility and user involvement; Accessibility and a common language; UD and retail premises; Concluding comments; Bibliography; 2 Accessibility in the EU markets; Accessibility in the global context; Accessibility and the CRPD
- Accessibility in the European single marketDisabled customers; Information provision; Accessibility of retail premises; Accessibility in national markets: Lithuania and the United Kingdom; 'Socially vulnerable' consumers in Lithuania; 'Vulnerable consumers' in the United Kingdom; Accessibility in Lithuania; Accessibility in the United Kingdom; Concluding comments; Bibliography; 3 Communicative action and the EU markets; Market accessibility and a lifeworld; 'System' and 'lifeworld'; EU policies and the lifeworld; Large business, SMEs and the lifeworld
- Private market, customers and the lifeworldAccess to the discourse and power relations; Communicative action; Bargaining and arguing; Bargaining, arguing and international relations; Communicative rationality and OMC; Concluding comments; Bibliography; 4 The chain of an accessible shopping; Customer information; Information about shops; Information about products; Information about product accessibility; The journey to a shop; Home environment; Public environment; Public and private transport; Navigation in retail premises; Entering the shop; Operating in retail premises; Reaching products
- Interaction in the shopInteraction with informal assistants; Interaction with shop assistants; Interaction with 'special' shop assistants; Concluding comments; Bibliography; 5 The lifeworld of accessible markets; Notions of disabled customers and accessibility; International business and civil society's perspectives on disabled customers; National business' perspectives on disabled customers; National civil society's perspectives on disabled customers; International stakeholders' perspectives on accessibility; National stakeholders' perspectives on accessibility; The role of policy discourse